Benefits

VetSnoot Training Academy pairs online lessons with leadership coaching to help veterinary team members develop confidence, provide exceptional client experiences, communicate the value of your services, and work together to improve clinic culture.

  • Communicate Effectively

    We train your veterinary team to effectively and professionally communicate with pet owners in person and over the phone, improving client retention and new client acquisition.

  • Increase Revenue

    We believe pet owners want the best for their pets and it's imperative that your veterinary team reinforces your preventive care recommendations by promoting wellness and empowering your clients to make important healthcare decisions for their pets.

  • Improve Culture

    We support practice owners, managers, and team leaders, providing strategies for setting expectations, encouraging transparency, enforcing accountability, and creating a positive work environment where the entire team can thrive.

Your investment for VetSnoot Training Academy includes the following:

  • Leadership Coaching

    Many management responsibilities can be intimidating, exhausting, and unsettling. No more! Our coaches will support your management team with regularly scheduled 1:1 sessions, building strategies for a variety of leadership challenges including setting of expectations, holding the team accountable, and providing constructive feedback. Are you ready to unleash the full potential in your practice? Let's work together to give you and your team the culture you deserve.

  • Customized Curriculum

    No two veterinary hospitals are alike. Whether it’s an office policy or the size of the practice, there is no one-size-fits-all when it comes to veterinary team training. That’s why we keep in regular contact with management and team leaders to incorporate your specific clinic needs into the curriculum.

  • Online Courses

    VetSnoot training courses give your veterinary support staff the knowledge and skills required to ensure a positive experience for pet owners, as well as a professional workplace environment. Educating your clients is one of the best strategies you can use to improve client relationships. We provide multiple levels of training to help your team accomplish this, by answering client questions with confidence, demonstrating the value of your services, promoting wellness, generating positive reviews, and providing excellent customer service.

Instructor

Kasey Ellinwood

I’m Kasey Ellinwood, founder of VetSnoot Training Academy. I’m a registered veterinary technician with over 25 years of experience in the veterinary industry, including nursing, practice management, inventory management, veterinary marketing, and sales. It wasn’t until I had to find a veterinarian closer to home that I discovered what it really feels like to be on the other side of the exam table. It was this experience that led me to create VetSnoot. I’m super excited to announce the launch of VetSnoot Training Academy!

VetSnoot Success Stories

“Implementing Kasey with Vetsnoot within our practice has been the best investment for our team! Vetsnoot provides phenomenal customer service training for each department while allowing me the time to focus on the other aspects of management and veterinary care. Vetsnoot has enabled our team to have the knowledge and skills to provide our customers with exceptional customer service. She individually customizes her lesson plans to focus on the particular issue our practice is currently encountering. Her curriculum training with new hires in the veterinary field far exceeds expectations for giving them an introduction to the veterinary field and the skills needed to educate the clients. She is thorough, and knowledgeable and creates a staff training program that is both enjoyable to the participants, as well as profitable for our company. ”

Tristin Yehorov - Practice Manager

“Like most veterinary clinics, we experienced a large spike of new customers during the early stages of the pandemic. When hiring additional reps, we prioritized empathetic and kind customer service reps, and few of our new hires had any veterinary or reception experience. They were good, but they weren’t great- until we brought Vet Snoot on board for training. Now we get rave reviews about our receptionists almost daily! The program is comprehensive and Kasey does an excellent job of teaching everything from basic customer service skills, to triaging patients and enhancing veterinary knowledge in general. The new hires learned so much that we now have our seasoned receptionists take the course as well!”

Amy Sterzenbach - Practice Manager

“VetSnoot is the perfect customer service training for veterinary professionals. A broad range of topics covered everything we needed: from basic medical knowledge, to handling various client situations, to self-care. Kasey spent a great deal of time with each employee and management to review all material and follow up with concerns. This course provides all the necessary information to create a rock star CSR team. Highly recommend this program for any veterinary team!”

Amanda Detwiler, CVT Practice Manager

“I was immediately impressed with Kasey's personal involvement with students via one-on-one coaching sessions and also weekly meetings with managers. Kasey is devoted and goes above and beyond to provide personalized attention and support to veterinary practices. Her videos and content are fun, engaging, and fresh. Plus, she keeps up with the best practices in the veterinary field so that students are equipped with the most up-to-date knowledge and skills. The learning platform is also easy to navigate and interactive, with features such as notes, quizzes, and recordings. My staff has found these elements help to reinforce learning and ensure that students with different learning styles can also retain the information they need to succeed. By providing a fun, interesting, and engaging training program that is both effective and accountable, Kasey is helping to set a new standard for training in the veterinary industry.”

Lindsey - Hospital Administrator

“Implementing Kasey with Vetsnoot within our practice has been the best investment for our team! Vetsnoot provides phenomenal customer service training for each department while allowing me the time to focus on the other aspects of management and veterinary care. Vetsnoot has enabled our team to have the knowledge and skills to provide our customers with exceptional customer service. She individually customizes her lesson plans to focus on the particular issue our practice is currently encountering. Her curriculum training with new hires in the veterinary field far exceeds expectations for giving them an introduction to the veterinary field and the skills needed to educate the clients. She is thorough, and knowledgeable and creates a staff training program that is both enjoyable to the participants, as well as profitable for our company. ”

Tristin Yehorov - Practice Manager

“Like most veterinary clinics, we experienced a large spike of new customers during the early stages of the pandemic. When hiring additional reps, we prioritized empathetic and kind customer service reps, and few of our new hires had any veterinary or reception experience. They were good, but they weren’t great- until we brought Vet Snoot on board for training. Now we get rave reviews about our receptionists almost daily! The program is comprehensive and Kasey does an excellent job of teaching everything from basic customer service skills, to triaging patients and enhancing veterinary knowledge in general. The new hires learned so much that we now have our seasoned receptionists take the course as well!”

Amy Sterzenbach - Practice Manager

“VetSnoot is the perfect customer service training for veterinary professionals. A broad range of topics covered everything we needed: from basic medical knowledge, to handling various client situations, to self-care. Kasey spent a great deal of time with each employee and management to review all material and follow up with concerns. This course provides all the necessary information to create a rock star CSR team. Highly recommend this program for any veterinary team!”

Amanda Detwiler, CVT Practice Manager

“I was immediately impressed with Kasey's personal involvement with students via one-on-one coaching sessions and also weekly meetings with managers. Kasey is devoted and goes above and beyond to provide personalized attention and support to veterinary practices. Her videos and content are fun, engaging, and fresh. Plus, she keeps up with the best practices in the veterinary field so that students are equipped with the most up-to-date knowledge and skills. The learning platform is also easy to navigate and interactive, with features such as notes, quizzes, and recordings. My staff has found these elements help to reinforce learning and ensure that students with different learning styles can also retain the information they need to succeed. By providing a fun, interesting, and engaging training program that is both effective and accountable, Kasey is helping to set a new standard for training in the veterinary industry.”

Lindsey - Hospital Administrator

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