Nick Lynn’s Post

🗝️ Building relationships through heart-centered business practices involves establishing connections with customers, clients, employees, and other stakeholders based on empathy, compassion, and authenticity. This approach prioritises the well-being and happiness of all individuals involved in the business, rather than solely focusing on profits or transactions. What human qualities do we need in this business model? 1. Authenticity: Being genuine, transparent, and true to your values in all interactions. ♥️ 2. Empathy: Understanding and empathising with the needs, feelings, and perspectives of others.♥️ 3. Compassion: Showing kindness, care, and consideration towards others.♥️ 4. Trust: Building trust through honesty, reliability, and consistency in actions and communication.♥️ 5. Collaboration: Working together with stakeholders to achieve common goals and mutual benefit. 6. Community: Creating a sense of belonging, connection, and support among all individuals involved in the business.♥️ By incorporating these principles into their business operations, companies can foster deeper, more meaningful relationships with their stakeholders. This can lead to increased loyalty, customer satisfaction, employee engagement, and overall success. 🙏 Building relationships through heart-centered business practices not only benefits the individuals involved but also contributes to a more compassionate and sustainable business environment. #heartbasedculture #leadingwithpurpose #standinyourtruth #leadershipcoaching #pioneersforlife #changemakers #connectwithpurpose

Is creating great customer or employee experience a nice -to-do for your company? Or is it a strategic choice? I hear too many firms talk about how they want to improve these experiences but few, I suspect, understand what that choice calls for. Or are truly prepared to take what it takes to deliver it. Your spend on upgrading your practices and processes then are not costs for bean counting for your quarterly results. These are them investments. Treat them with the same patience and same ROI metrics. Changing experiences is a lot to do with challenging and changing your culture. As I counsel my clients, till you truly change your own culture you cannot offer a different and sustainable experience to others. #PrabirInsights #CustomerExperience #EmployeeExperience #Culture #Transformation #Coaching PRABIR JHA PEOPLE ADVISORY

7 Ways To Improve Your Team Member Experience At Work https://lnkd.in/gHZtU5dU . To achieve real growth, business leaders need to improve both employee as well as customer experiences. #business #team #experience

2023 saw a number of articles (HBR was one regular source) talking about the importance of #EmployeeExperience to Customer experience. The link between the two is by now well acknowledged so we won't dive into the research here. Instead, let's remind ourselves of what it takes to ensure that you have created the best possible #HumanExperience in your business that will drive the #HumanExperience outside of your organisation. 💹 Clear objectives and alignment to business strategy with employee training and resources provided to facilitate employee success 💹 Honest, open and timely communication systems both top down and bottom up across the business 💹 "No blame" culture, designed to empower employees to engage with problem solving (and time allowed to be involved in such) 💹 Senior leader commitment to firstly acknowledge feedback from employees and subsequently operate standard stakeholder management practices and keep everyone informed of actions and progress 💹 Regular and focussed performance management and coaching time with employees to ensure understanding, comfort and challenges are uncovered in a timely manner 💹 Developmental opportunities at all levels of the organisation that inspire employees and demonstrate how the organisation values and appreciates their contribution 💹 Recognition and reward programs encouraging employee engagement and morale and again demonstrating appreciation of efforts made ⚙ How is your business driving its Employee Experience? Have you struggled with any of the above? 🧗♀️ 🗻 ❓ What else have you found to contribute to great Employee Experience? Through the use of employee centred Lean methodologies, combined with Customer Experience management techniques and knowledge of B2C operating models we can support your start-up or established business to enhance your #employeeexperience and #customerexperience. Get in touch at AnnieMam #retailbanking #financialservices #Lean #retail

Whether your business is B2B or B2C, being customer focused is such a differentiator. But there's a big difference between just saying you are client centric and actually incorporating it into your business decisions and behaviour. Join us for a workshop on 18th October to learn more about the work we do with clients in this topic area. https://lnkd.in/eY2Q9PmJ #clientcentricity #clientexperience #culture

🌟 Prioritising People Leads to Profits 🌟 The beating heart of any successful business: its people. 💼 When I start working with clients it continues to amaze me how often, their strategy has little to no focus on employee related initiative. I firmly believe that when you look after your people, profits will follow. Here's why: 1️⃣ Employee happiness drives success: Happy employees are not just productive; they're also innovative, collaborative, and committed to the company's mission. By fostering a positive work culture, providing opportunities for growth, and showing appreciation, we empower our teams to do their best work. 2️⃣ Customer experience matters: Satisfied employees are more likely to go above and beyond to ensure customer satisfaction. They become brand ambassadors who genuinely care about delivering exceptional service, which in turn fosters customer loyalty and drives revenue. 3️⃣ Retention saves costs: Investing in employee well-being and development reduces turnover rates. Not only does this save on recruitment and training expenses, but it also maintains institutional knowledge and strengthens team cohesion, ultimately leading to increased efficiency and profitability. 4️⃣ Attracting top talent: A company known for valuing its employees becomes a magnet for top talent in the industry. When people see that a company genuinely cares about their well-being and growth, they're more likely to want to be a part of that organization, bringing their skills and expertise to contribute to its success. 5️⃣ Reputation: In today's socially conscious landscape, businesses are increasingly judged not just by their financial performance but also by their impact on society and the environment. Prioritising people demonstrates ethical leadership and fosters trust among stakeholders, enhancing the company's reputation and brand equity. I’ve seen it time and time again, that businesses who focus on people as key strategic driver will scale faster and increase profit margin.  👥✨ #PeopleFirst #BusinessSuccess #EmployeeEngagement #CompanyCulture #Profitability #LeadershipExcellence