Nick Lynn’s Post

LEARN FROM OTHERS..... I have read it before and have just done it again. Jan Carlzon’s book the Moments of Truth. I can really recommend even or many year have passed since it came out the first time. It’s a book filled of “thoughts for food” and inspirations for us to take further. Two classic sentences or phrases are: 1. “There is nothing better than the simple and obvious – as long as you just do it!” 2. “Because those who have information cannot avoid taking responsibility, while those who do not have information cannot take responsibility.” The first one, so true, just do it and the first step is so important for our next steps. The second one, this is crucial for among other things to hinder a risk of rumor spreading and create uncertainty in the organisation. This can happen when we do not provide the organization with the right information. Isn’t it great that we can learn from others. Don’t invite the wheel again. #leadership #information #justdoit #thefirststep

In his new book, Robert Courser (Line-of-Sight℠) shares the these three questions as a "readiness" checklist for leveraging the Line of Sight assessment within an organization. As I thought about those questions, it dawned on me that these should be the questions every leaders asks themselves and their teams...every single day. In a way, they are the only questions that matter because if the answer is not "yes" (both individually and collectively), then why bother doing anything else. I know the "truth" is hard to hear...for all us...regardless of what we tell ourselves and each other. The uncomfortableness we feel when confronted with a reality that causes us dissonance is valuable and indicates there is an opportunity but we must fight the urge to rationalize and justify. The first step is the willingness to answer these questions honestly. It is a choice each leader is making and that is what each of us must own. We are answering these questions every day and the resulting behaviors, actions, and decisions are impacting those around us. #ownyourbehavior #leadintentionally #relentlessrevolution #bethechange

The best leaders move fast and fix things — they solve hard problems while making their organizations stronger. They understand that trust is the new brand equity- with clients, prospects, and talent. Building and retaining trust takes intentional effort. Your audience needs to believe three things-that you care about them (empathy), that you can meet their needs (logic) and that you can be expected to do what you say you’ll do (authenticity). If you are trying to move things forward, reach goals, or navigate change… Frances Frei and Anne Morriss will be your new best friends. Their new book Move Fast and Fix Things is a great tool to help leaders tackle tough issues and quickly make change and on my fall reading list! Harvard Business Review gives you a taste of the book below with five quick strategies. Who doesn't want to fix things more quickly and efficiently, building trust along the way? #brand #trust #empathy #hbr #leadership #empowerment #changemanagement

10 Pitfalls That Destroy Organizational Trust https://bit.ly/3RIFJAo #management #companyculture #organizationeffectiveness #trust #leadership #worklifebalance #determination #risks #strategy

Highly Recommended Book For Business Leaders & Corporate Execs I recommend that every business person, organization manager or leader read this book. I was extremely stressed and overwhelmed in business in 2021. Business had expanded but I had not. This book taught me how to improve my operations, optimize my output and results. Instead of asking how I could get something done, I should have been asking who could get this done. I now realize from first hand experience, that finding the right person to accomplish a task is more powerful and effective than trying to accomplish it myself. I still work on this practice everyday by asking better questions and building better partnerships. The great part is, for many people and organizations, I have been the right person to get the job done and this has made for beautiful alliances. I am able to fulfill my purpose and my passion through helping others and getting them great results. It's a win-win situation, all because someone asked the question “WHO” instead of “HOW” #employeehealth #employeeexperience #employeeretention #employeesafety #employeehealthandwellness #employeementalhealth #employeesatisfaction

If you're building your book list for 2024, I'd highly recommend Radical Candor by Kim Scott! The whole book is chock full of examples, but this graph that defines the concept is memorable on its own. I think I first read the book ~6 years ago and it's stayed with me ever since. Two simple concepts to achieve Radical Candor as a team member or as a people leader: Care Personally. Challenge Directly. Two simple things to do individually, two hard things to achieve simultaneously and continuously over time, and even harder to ingrain both across your entire business. That's why we see so many workplaces fall into the other three categories... Ruinous Empathy: Feels good because you have strong relationships with coworkers, but issues don't get addressed and molehills become mountains. Manipulative Insincerity: Everyone's on an island and heavily siloed, focused on their priorities, not a lot of communication in general and not much effective communication at all. Obnoxious Aggression: A workplace driven by jerks and lone wolves who probably drive great results, but positive culture is probably lacking. It's an actionable, relatively quick read and if anyone wants to borrow my copy, let me know! I love having whiteboards everywhere I work now - maybe we make #WhiteboardFriday a thing again? #RadicalCandor #Leadership #BookRecommendations