3 min

Create Playbooks to Mitigate Risk TheySaid: Real Strategies for Customer Success

    • Management

Brian Lafaille, the Global Head of Customer Success - Strategic Programs at Google, offers a step-by-step process for creating playbooks that'll help your team systematically mitigate risk.

Brian Lafaille, the Global Head of Customer Success - Strategic Programs at Google, offers a step-by-step process for creating playbooks that'll help your team systematically mitigate risk.

3 min