Chatbot: Shaping Call Center Customer Service
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Chatbots are becoming more and more popular within the call center industry. Here are some points you get to know how chatbots are making business interactions more human.
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Chatbot: Shaping Call Center Customer Service
- 1. SHAPING CALL CENTER CUSTOMER SERVICE CHATBOTS
- 2. WHAT IS A CHATBOT? "A chatbot is a computer program which conducts a conversation via auditory or textual methods.” -Wikipedia
- 3. "Bots are the new apps" & "People-to-people conversations, people-to- digital assistants, people-to- bots and even digital assistants-to-bots. That’s the world you’re going to get to see in the years to come. -Microsoft CEO, Satya Nadella
- 4. According to Business Insider report, 80% of businesses want chatbots by 2020. & Chatbot deployment in contact center will result in $23 Billion savings from annual US salary
- 5. N O W L E T ' S E X P L O R E H O W C H A T B O T S A R E R E S P O N S I B L E F O R B R I N G I N G E F F I C I E N T C U S T O M E R S E R V I C E I N A C O N T A C T C E N T E R .
- 6. C A L L V O L U M E C O N T R O L Agents handling the high volume of incoming calls results in a long waiting time of customers & a large number of missed calls. Need not to worry, Chatbots are capable of taking customer inquiries in return reducing & controlling the call volume hence, improving customer service.
- 7. C O S T S A V I N G According to Gartner report, only one-third of customer service interactions will require human interaction by 2017. So chatbot will reduce the need of agent staffing & call center expenses will be lowered substantially.
- 8. B E T T E R A S S I S T A N C E Because chatbots are taking care of simpler customer queries, agents can focus on delivering better customer service by solving complex queries and giving more time to customers resulting in more customer satisfaction.
- 9. S A L E S A C C E L E R A T O R Implementing chatbots to various social media sites will make customer relationship stronger. As a good communication can lead to potential customer and more sale, so integrating chatbot will be productive to business.
- 10. Y O U R 2 4 X 7 E M P L O Y E E E N H A N C I N G C U S T O M E R S E R V I C E I S A L L S E T U P T O C H A N G E T H E F U T U R E O F C O M M U N I C A T I O N B E T W E E N C U S T O M E R S A N D C O M P A N I E S . CHATBOT
- 11. ABOUT US T H E R E A L P B X , P O W E R E D B Y C L O U D S P A C E T E C H N O L O G I E S L L C , I S A G L O B A L P R O V I D E R O F U N I F I E D C L O U D C O M M U N I C A T I O N S E R V I C E S S U C H A S H O S T E D P B X , C L O U D P H O N E S Y S T E M , S I P S E R V I C E S A N D T O L L - F R E E N U M B E R S T O C O N S U M E R S A N D B U S I N E S S E S . F O R M O R E I N F O R M A T I O N , V I S I T : W W W . T H E R E A L P B X . C O M O R C A L L A T + 1 - 8 8 8 - 8 9 2 9 6 4 6
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