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A Freshworks & Trustpilot Webinar featuring Ellis Brigham

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A practical webinar on how to increase revenue by making your business more customer-centric.

Customer reviews do more than just provide feedback. They can shape consumer behaviour, improve your conversion rate, and most of all, help you build lasting, trusted relationships with your customers. Listening to, and responding to what your customers are saying about you should form an integral part of your customer service strategy.

A customer-centric strategy not only helps you improve customer satisfaction, but also helps you grow your brand’s value and reputation whilst improving your overall marketing performance.

In this webinar, you’ll discover…

  • How to optimise the customer feedback cycle with Freshdesk
  • How reviews drive great customer insights that you can turn into positive actions
  • How Trustpilot helps you collect reviews easily in order to grow your business’s bottom line
  • How leading retailer Ellis Brigham uses Trustpilot and Freshdesk to put customers at the heart of their business

Join the webinar now, and never worry about customer satisfaction again! 

Meet Our Hosts

Simon Johnson UK & Ireland GM, Freshworks

Simon is the UK General Manager at Freshworks, a leading Google-backed cloud-based business software company. Simon heads up the company’s operations and revenue strategy for the UK, covering customer support and IT service management. Prior to Freshworks, Simon has led global sales teams for Microsoft and Oracle. Simon is a dad of two boys, and a keen sportsman, having completed marathons and trials for England football.

 

Robert Brigham CEO, Ellis Brigham Mountain Sports 

Robert Brigham wanted to follow in his Father, and Grandfather’s, footsteps and run his family business from as far back as he can remember. With a passion for Skiing and Snowboarding and a love of the great outdoors in general why would he have done anything else! Starting young, he has worked through every position in the company from shop floor to accounts, Ski technician to Operations Manager, until he became MD seven years ago. Since then he has put his experience to good use bringing systematic improvements and innovative solutions to meet the demands of today’s challenging retail environment.

 

Peter Simpson Head of Partnerships, Trustpilot

Pete is the Head of Partnerships at Trustpilot UK. Pete joined this year as part of an expansion of Trustpilot’s partnership program and Pete brings a wealth of experience of building strategic alliances and channel programs from across a number of UK start-ups, including Cramer, Secerno, Reevoo and most recently Which? Trusted Traders.

 

 

"Customer Experience and Service have always been the key tenants to our success in bricks and mortar retail. When translating that to an online environment we need to know our team are delivering to the level our customers expect. We know our customers receive excellent service in store and online because of our integrations with Freshworks and Trustpilot. These partners help provide the backbone and infrastructure to attract, inform and delight new customers to our growing business and hopefully keep them coming back to us for many years to come." 

- Robert Brigham, Ellis Brigham  

 

 

 

Linda

Simon Johnson

UK & Ireland GM, Freshworks

Robert Brigham 

CEO, Ellis Brigham Mountain Sports 

Peter Simpson

Head of Partnerships, Trustpilot

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