The Problem with Saying “My Door Is Always Open”

Leaders often have an inflated idea of how easy it is for others to speak honestly to them. A two-year research study, including interviews with over 60 senior executives, workshops, and case studies, illuminates a glaring blind spot. Many leaders simply don’t appreciate how risky it can feel for others to speak up. So how do you, as a leader, acknowledge power differences and genuinely encourage others to speak up to you? Ask questions in five key areas: Are you honestly interested in others’ opinions? Have you considered how risky it feels for others to speak up to you? How aware are you of the political game being played? What labels do people apply to you and what labels do you apply to others that define the rules of what can be said? And finally, what specifically do you need to do and say to enable others to speak?