Software update for all TKS cable modems will result in a brief service interruption.
Kaiserslautern, Germany – July 24, 2018 - On Tuesday, July 31, TKS will implement a system-wide update to its cable modem software. The update will result in a brief interruption of TKS services at all military installations serviced by TKS in Germany for approximately 30 minutes starting at 9:30 am. TKS customers living off-base will not be affected.
Services impacted include TKS easyConnect telephone and internet, TKS easyTV and AFN television, as well as Exchange Connect Wi-Fi service. All services will automatically resume, no special procedure or reconfiguration is required.
NOTE: A very small number of TKS subscribers may experience what appears to be another interruption later in the day due a potential synchronization error. In this case, an immediate quick-fix is possible by simply disconnecting the modem from the power outlet for a minute, then reconnecting, thereby rebooting the modem.
A modem reboot will only be needed in very rare cases and should clear up any synchronization problems immediately. However any type of persistent technical issues should be reported directly to TKS customer service: 0631 3522 499 (available 24/7).
TKS UPDATE & SERVICE OUTAGE | ALL TKS LOCATIONS GERMANY
When: Tuesday, 31 July | 09:30 – 10:00 (+/-)
Where: on-base TKS network only / military installations throughout Germany
Services easyConnect (telephone and internet service)
Impacted: easyTV (digital television)
AFN television
Exchange Connect (Wi-Fi service)
Requirements: none: all services restart automatically
Troubleshooting: disconnect modem from power for one minute (only if needed)
Contact: TKS customer service
0631 3522 499
service@tkscable.com