Improving customer experiences is the number one objective of contact center workforce optimization programs. However, many organizations pursuing this goal underestimate the role of agent experience management.
This document will shed light on how success in agent experience management serves as the foundation of customer satisfaction, get valuable insights such as:
- Why improving customer experiences is the number one objective of contact center workforce optimization programs.
- Why managing agent experiences is an indirect way for companies to manage customer experience
- What impacts agent experiences
