CX & Beyond - Crafting and Delivering Next-Gen Customer Experiences at Scale
Date and time
Location
Sheraton Tel Aviv Hotel
HaYarkon Street 115 Tel Aviv, 6357303 IsraelDescription
About the event
We are in the age of ‘customer relevance’, where organizations need to reinvent themselves to stay relevant to the ever-changing needs of customers. The emergence of digital channels and rapid advances in technologies like AI have enabled progressive organizations to find newer ways to engage with customers for the ‘Always-On’ support experience across channels that they desire.
Join us at this exclusive invite-only Breakfast & Networking meet as we bring you one step closer to making this a reality. Exchange learnings and best practices with industry peers and customer experience experts and uncover new growth opportunities for your organization.
Who you’ll meet
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All established and aspiring customer-facing leaders
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Chief/VP/Director/Head - Customer Experience, Customer Service, Customer Support
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VP/Director/Head - Marketing, Operations
Agenda
8:00 AM - 9:15 AM - Registration & Networking Breakfast
Welcome! Grab a bite to eat in the company of some great people before the sessions kick-off
9:15 AM - 9:30 AM - Welcome Address by Freshworks
Opening remarks
9:30 AM - 10:00 AM - Keynote Session
Putting the ‘Customer’ in Customer Experience
10:00 AM - 10:45 AM - Panel Discussion
The Promise & Possibilities of Delivering Unified, Omnichannel Customer Experiences
10:45 AM - 11:00 AM - Coffee Break
11:00 AM - 11.30 AM - Next-gen Customer Engagement Powered by AI
Implementing AI for Customer-facing Interactions and Delivering Personalised Experiences at Scale
11:30 AM - 11:45 AM - Closing Note and Q&A
Organized by
Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company’s suite of products is designed to work tightly together to increase collaboration and help teams connect and communicate better with their customers and co-workers.
Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks has its HQ in San Bruno, California, and global offices in India, UK, Australia, and Germany. The company's cloud-based suite of SaaS products is widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.