10 Omnichannel Facts About Customer Service | 6C Dialer
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The numbers don’t lie, If you’re uncertain whether to shift from single to Omni-channel, then check out these facts about customer service via Omni-channel. These facts show how brands are using omni-channel for their leverage in delivering customer service and how it is making an impact on the business
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10 Omnichannel Facts About Customer Service | 6C Dialer
- 1. 10 Omnichannel Facts About Customer Service
- 2. Omnichannel, What Does it Mean? Omnichannel is a multi-channel method and content marketing strategy that organizations use to enhance their Customer Service experience. This approach helps users to have a flawless experience regardless of the channel they are using to interact. It assures that users effortlessly and seamlessly navigate between each touchpoint with a better online experience.
- 3. 1. Instant Revenue Growth On an average, Omnichannel buyers agree to pay 4 % more during in-store shopping trips and 10 % extra online than consumers who don't use Omnichannel. 2. High Customer Retention Omnichannel strategy can assist you to manage customer relations better across all channels Advantages of Omnichannel Approach
- 4. 3. Easily Personalized Offer Customers are becoming more ready to share their data only if they get an advantage in exchange. 4. Importance of All Channels Customers tend to try multiple sources of information to make a final decision.
- 5. 5. Cross-Channel Insights The omnichannel approach helps you to interact with buyer data no matter which platform they are using for the online shopping. 6. Customer Self-Service Buyers consider self-service as a very suitable choice in their shopping habits.
- 6. Here are 10 Omnichannel Facts About Customer Service
- 7. “Do you know that organizations with omnichannel approach hold on average 89% of their buyers? This is compared to a 33% buyer retention rates for organizations with weak omnichannel tactics. (invespcro.com) 10
- 8. “Organizations that choose omnichannel approaches achieve 91% greater year-over-year customer retention rates corresponded to business that don’t. (Survey by Aspect Software) 9
- 9. “More than 35% of buyers expect to be able to reach the same customer service representative on any channel. (Zendesk) 8
- 10. “64% of buyers expect to get real-time support despite the customer service channel they use. (Zendesk) 7
- 11. “By 2020, the need for an omnichannel customer experience will be increased by the necessity for nearly flawless execution. (PricewaterhouseCoopers) 6
- 12. “71% of buyers who use smartphones for research in-store say that it’s become a major part of their experience. (Google) 5
- 13. “90% of buyers expect consistent interactions across channels. (SDL) 4
- 14. “50% of buyers expect to buy online and pick up in- store. (business2community.com) 3
- 15. “Omnichannel buyers have a 30% higher lifetime value than those who shop using an only single channel. (Google) 2
- 16. “55% of organizations have no omnichannel approach in place. (The CMO Club) 1
- 17. About Us 6C Dialer provides Hosted Predictive Dialer, Hosted Call Centre Software Solutions, Voice Broadcasting Service and VoIP Service for high performance Call Centers To Know more, please visit: https://www.6cdialer.com or call us at +1-833-333-9222, +44-800-088-5198
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- 19. References Benefits of Choosing an Omnichannel Strategy - MonkeyData Amazing Omnichannel Statistics Every Marketer Should Know – V12Data Images Credit: Istock.com