FAQ

There are no prerequisites to sign up for this program. You will need basic Internet skills such as locating and logging into websites, then reading and following the instructions found there.

Responsible Training’s first consideration is customer satisfaction. If for any reason you request a refund before a certificate is issued, we will be happy to refund you the full amount of the transaction.

The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express).

Yes. Responsible Training uses a secure server to process all payments due to the sensitive nature of online transactions.

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

Our courses are set up for students to access their account from any computer that is compatible.

The course times vary based on the course type and location. However, as a general rule, most courses can be completed in less than 90 minutes.

The username and password is something selected by the student. If you forget your username and/or password, please call us and we will help. You also can use the “forgot password” feature.

Yes, there are quizzes at the end of each chapter of training material and a final test at the end of the course. The quizzes are not graded, but the test is.

Your information will only be used by Responsible Training for training records and certificate management purposes. You can give others the information they need to verify your certificate status.

You may download your certificate as soon as you pass the final exam and any time after that you need a copy. Our Food Protection Manager Certification will be available within 1 business day of pasing the exam.

In most areas our DVD is valid for group training. The DVD allows you to certify a food handler group easily at $12.00 per person plus health department fees. You can bulk purchase online courses and issue them to your employees as well. We can also issue you a code that will tie all certificates to your account.