17 Top Mystery Shopping Companies SPECIAL ADVERTISING SECTION ••• special advertising section 17 TOP MYSTERY SHOPPING COMPANIES There are many ways to gain feedback on your products and services, including the popular method known as mystery shopping. Mystery shopping consists of hiring or contracting individuals to pose as a customer to gain feedback on things like customer service, employee engagement or store performance. To ensure you will get the most out of mystery shopping, it’s important to fi nd the right mystery shopping provider. These companies can help recruit unbiased shoppers who can conduct assignments in-store, over the phone or online and provide fast and valuable insights for any type of industry, including restaurants, retail and fi nancial services. Whether you want to test how well your employees have mastered their training or customer service, measure the performance of your store, product or brand or see how your competitors are faring, these companies can give you the tools and shoppers you need to gain valuable insight. Contact these companies to fi nd out how they can help you with your mystery shopping needs. Ann Michaels Ltd. Founded 1998 | 11 employees Kathy Doering, CEO Customer experi-ence management firm assisting cli-ents with customer loyalty, consumer online sentiment analysis, competi-tive intelligence, brand awareness, customer satisfaction and customer experience measure-ment. Today’s consumer has higher expectations, a larger reach and a louder voice. Keeping up with it all can be challenging even for the most cus-tomer-centric company. That’s where we come in. Our customer experience measurement programs allow us to lis-ten, engage and monitor the customer experience across all channels. Phone 866-703-8238 www.annmichaelsltd.com www.quirks.com quirks.com/articles/2018/20180133.aspx 84 Quirk’s Marketing Research Review // January 2018