10 Steps to a Better Agent Career Path
CX Global Media
JULY 20, 2017
10 Steps to a Better Agent Career Path. The high energy and the feeling of ‘making a difference’ are all highly attractive components for many choosing to work in the contact center industry. But it can become unattractive for people that want to continue to grow and build their skills. It may seem like a dead-end job. To retain these important people, contact centers must have a better agent career path that is worth following.
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