Your Banker Is Always In: Sweden Rolls Out the Robots
- Sweden’s biggest banks are pioneering new AI technology
- Chatbots are starting with less complex customer services
SEB AB's former Chief Executive Officer Annika Falkengren showcases the bank's Aida chatbot at the 2017 AGM in Stockholm. (Source: Bloomberg)
This article is for subscribers only.
Aida is the perfect employee: always courteous, always learning and, as she says, “always at work, 24/7, 365 days a year.”
Aida, of course, is not a person but a virtual customer-service representative that SEB AB, one of Sweden’s biggest banks, is rolling out. The goal is to give the actual humans more time to engage in more complex tasks.