Wolf Peak Reviews

61  Excellent
TrustScore 5 out of 5

4.8

In the Pet shop category

Write a review

Company activitySee all

Reviews4.8

61 total


Sort:


Rated 5 out of 5 stars

Rusty, no longer the fussy eater

Rusty, our cockapoo was a fussy eater so another dog walker advised us to try Jack Wolf RAW dog food, after we had continuously tried him on a variety of different makes of dog food. Reluctantly, we ordered some for him and to this day have never looked back. Rusty eats what ever is put out for him. Excellent service and willing to give helpful advice. The variety of flavours and options is fantastic. We are so pleased with the packaging of the food. We have advised friends if ours to try it as well.

Date of experience: 11 October 2020


Rated 5 out of 5 stars

Excellent and efficient

Very impressed with the service I received from Wolf Peak. Jamie's attention to detail is excellent. He didn't have enough of the food I wanted but within 10 minutes of calling, he had arranged a delivery from his supplier. Today I received the food, hand delivered by Jamie - AT NO COST. He is dedicated to animals and their nutrition. Would happily recommend this company to anyone who is using raw food for their animals. He also supplies supplements and toys so make sure to check his website. Fabulous :) I also ordered some raw food for my cat - watch this space !

Date of experience: 21 December 2016

Reply from Wolf Peak

Hi Sheena, thanks so much for the lovely review. It was an absolute pleasure delivering to you and meeting your gorgeous pup. If there is anything you need - just let me know.


Rated 5 out of 5 stars

Pleasure to deal with

I've bought marrow bones from other companies before and they always smelled off, the ones from Wolf Peak were lovely and fresh. The packaging was very good and the personal message and free toy was such a nice and unexpected touch. Will use regularly and would definitely recommend.

Date of experience: 09 July 2016

Reply from Wolf Peak

Hi Deborah

Thank you for the great feedback! We're so glad that you liked the little touches. We really aim to amaze our customers and set the bar with exactly how retailers should be. Customers are our most important asset, without them we wouldn't be here bringing you our great products.

If you are looking to order regularly, don't miss our new 'recurring order' system. It's super easy to use, just put everything in your cart that you want delivered regularly and then choose how often you want it. You'll even save a little bit of money! :)

Welcome to our Pack!


Rated 5 out of 5 stars

Excellent all round

After moving my 2 Staffies from kibble to raw. I browsed online for a supplier that offered a good variety, as my local pet shop only had 3 different feeds available. I was very surprised at the amount of products available from Wolf Peak and made my first order. The raw food looks and smells a whole lot better than what I had been purchasing. Food came well packaged and with a free tug toy which the dogs love. The dogs have also really enjoyed the food. I was kept fully up to date with dispatch and delivery information, have already started recommending to friends.

Date of experience: 01 July 2016

Reply from Wolf Peak

Hi Chris

Thanks so much for the great 5* review. We're so please that your Staffies are enjoying the food, and their tug toy! We really appreciate you spreading the word! The bigger our pack gets, the more services and products we can offer.

Welcome to the Pack!


Rated 5 out of 5 stars

Excellent quality raw food etc with 5* customer service

I wasn't sure how to start raw feeding my new husky pup but just one email to these guys and all my worries were gone. They know what they're talking about its help and advise all the way. When my first order arrived the quality was exceptional and we'll priced.I won't be shopping anywhere else now for Noushka, she deserves the best and in my opinion Wolf Peak is the best

Date of experience: 16 August 2016

Reply from Wolf Peak

Thanks for the really great review Jane. We're always there to help - not matter what your question or your concern we will try our hardest to work with you and your pups to get their needs met.


Rated 5 out of 5 stars

Brilliant service...

Brilliant service.... really helpful if you have any queries ... i recommend Wolfpeak to anyone who wishes to feed their dogs premium raw food. My dog had horrendous skin conditions due to what we now know is commercial dog food.... after RAW food no more vets steroids or skin problems.... try it it works x

Date of experience: 26 April 2017


Rated 5 out of 5 stars

brilliant service and food

Brilliant service, although having to wait abit for my order as out of stock I was contacted straight away and kept updated, my pup absolutely loves the food and it has helped him as he would get a funny tummy often, but after just a couple of days using raw food has completely changed, so won't be feeding him anything else and have just made my second order.
Many thanks

Date of experience: 05 June 2016

Reply from Wolf Peak

Hi Emma

Thanks so much for the nice review. We aim to try and please so if you let us know before you run out of Puppy food we will get more ordered in for you so you don't have to wait next time :)

Welcome to our Pack! :)


Rated 3 out of 5 stars

Cost

I placed a telephone order as I had problems with my internet and although the service and goods were good, I do feel that the person who took my order should have made it clear that the postage was a lot more than the goods purchased. I could have then ordered more per item to make it financially worthwhile. Other than that the goods and service were very good.

Date of experience: 25 April 2016

Reply from Wolf Peak

Thank you for leaving us a review - I've sent you an email apologising for not being clear with the cost of shipping. Obviously we have to send everything on a next day service to ensure that arrives to customers as the food is frozen. We have sent you a voucher code so that you can try us again with free shipping next time.

Thank you for your feedback, it really is appreciated!


Rated 5 out of 5 stars

Wolf Peak, for my German Shepherd's food.

I have bought my German Shepherd's food from Wolf Peak several times now and find them very helpful.
The food is very good quality, he really enjoys it, and I am saving about 25% on his food bill, and having it delivered free of charge, saving me the trouble of having to drive to get it.
WIN WIN all round really.
My dog has been on a raw meat (prey model) diet since he was a pup, he is 9 in September and is still like a pup, very playful and full of energy. Raw meat is the most natural diet for any dog and it is great to have a supplier who carries a big range of food at reasonable prices. Jamie, the owner understands about raw feeding as he has dogs who he raw feeds himself, so is very good if you need any advice.

Date of experience: 22 June 2016

Reply from Wolf Peak

Hi Dave

Thank you so much for your amazing review! We're so glad to have your pack as part of our pack now. Your feedback and regular purchases since the start is a relationship we want to keep forever!

If there is anything you ever need, just let us know!

Welcome to our Pack!


Rated 5 out of 5 stars

Amazing service + Owner.

From start to finish, amazing service. I had a call from the manager and owner notifying me that the shop hadnt yet launched however I had managed to place an order. This was no issue or problem for the owner whopersonally dropped my order to me. Wolf peak will always have a customer in me and my little one as it isnt just buisness, its personal, and that is exactly what Wolf Peak is about. Making a great experience from start to finish. Amazing company and better then previous companies that I have tried to use all over kent.

Date of experience: 16 February 2016

Reply from Wolf Peak

Thanks so much for your review! If there is anything you ever need please let us know. Welcome to our pack!


Rated 5 out of 5 stars

Fast and friendly service, excellent quality and value

I used Wolf Peak because I can buy better quality meat at less than half the amount I was paying at the pet shop, and there's more variety to choose from.

The service was fast and friendly, I could easily track delivery and the food was very well packaged. We even got a free gift for the first order!

Date of experience: 20 March 2016

Reply from Wolf Peak

Thank you for your great review! We're so pleased that you loved our service!


Rated 5 out of 5 stars

Fabulous Service, Great Variety

I've ordered twice now and both times I have been really pleased with the whole process. Jamie is very approachable and helpful and clearly values his customers.
There's a good product range so the dogs get variety and shipping is very reasonable. Can't recommend Wolf Peak enough.
I also love the idea of the free toys that I've had with the orders. Really thoughtful :)

Date of experience: 29 July 2016

Reply from Wolf Peak

Hi Amy

You're too kind! Thank you for a lovely review. We really do appreciate you getting your food from us and we pride ourselves on giving customers an amazing experience. Raw food is still an emerging trend in the dog food world so it is critical that we spend time getting to know our customers and their dogs needs to ensure that the word spreads!

Welcome to our pack!


Rated 5 out of 5 stars

Amazing service and products

Wolf Peak are a fabulous company - amazing service and amazing products - for both natural raw treats and the full meals. I ordered mine in the evening and it was hand delivered by 2.30pm the very next day - the guys are very knowledge and it's really professional and easy to order. Will only buy my food supplies from them from now on and since ordering several of my friends have now switched to raw! My chihuahua loves it! 10/10 :)

Date of experience: 06 June 2016

Reply from Wolf Peak

Hi Charlotte

Thanks so much for the brilliant review. We're so pleased that you enjoyed us and thanks for recommending some of your friends to us!

Welcome to our Pack! :)


Rated 5 out of 5 stars

Excellent service with excellent products

Despite concerted efforts in the past, our raw feeding experiences were rather hit and miss; more miss than hits I am sorry to say. My dogs voted with their feet and appetites when offered what came from our local branch of a national pet store. I was and still am totally convinced that raw is not just a good thing for my four legged family; it's the best and only way they should be fed. I was delighted with my first order and more to the point so were my very fussy collies; no more hunger strikes, no more faffing around at meal times and politely begging for a better option, they relish what is now on offer. Benyfit and Nutriment are 100% hits in my household. I am totally impressed with Wolf Peak service, professionalism and efficiency. I have just received my third order and I couldn't fault any aspect even if I tried. Well done Wolf Peak, you have turned mealtimes from a stressful event into a real pleasure.

Date of experience: 23 April 2016

Reply from Wolf Peak

Thank you Julia for a fantastic review. We are so glad your boys enjoy the food and that we can relieve some of that pressure around feeding times. We are here to please and to help anyway we can :)


Rated 5 out of 5 stars

Excellent service

I ordered on Friday evening and it was delivered on Saturday morning, what an amazing service and a toy as well which Archie loved
Thank you Wolfpeak will certainly order again and recommend you to others

Date of experience: 04 August 2016

Reply from Wolf Peak

Thank you so much for the great review! We love nothing more than spoiling our pack members so I'm really please Archie loved the toy.

Welcome to our pack!


Rated 5 out of 5 stars

The order I make is always delivered …

The order I make is always delivered the Friday of the same week and is well packed and ready to go straight into the freezer. The quality of the food is good and my jack russell's like most of the options I give to them.

Date of experience: 26 April 2017


Rated 5 out of 5 stars

Fantastic service & products!

I'm so glad that I've finally switched to Raw feeding my dogs. It was really easy and they both get excited at dinner time now, clean bowls every time :)
Wolf Peak offer a great variety to choose from and even have a puppy range, which our baby fur loves. Excellent service right to my doorstep. Thanks guys!

Date of experience: 23 June 2016

Reply from Wolf Peak

Hi Dawn!

Thank you so much for your lovely review! There is nothing we like more than hearing that those bowls are clean as as a whistle :)

We really do aim to please so if there is anything you need, even just to show us your latest fur baby snaps, get in touch!

Welcome to our Pack!


Rated 5 out of 5 stars

Very good service

Happy with the service that we have received. Nice and easy transaction, all the food we wanted was there and ready to collect at a convenient time for us. Our dog loves his raw food, so happy to use a company that can work around our times to make sure he doesn't run out of any. Will be using Wolf Peak again.

Date of experience: 12 February 2017

Reply from Wolf Peak

Hi Danielle
Thank you so much for taking the time to leave us this great review. We really are customer focused here and will always do our best to accommodate our customers needs. Buying your dog's food shouldn't be stressful, so we work really hard to make it as easy and pleasant as possible. :)
*woof*


Rated 5 out of 5 stars

Fantastic company

Fantastic company, Jamie really loves his dog and wants the best, not only for his dog but for other peoples. Free delivery if you spend £30 or over- brilliant.

Date of experience: 11 June 2017


Rated 1 out of 5 stars

Poor delivery

Ordered a dogs meal and when it got delivered the parcel had leaked through all its packaging. Food had to thrown out. Contacted Wolf Peak and they offered a replacement or a full refund, no questions asked

Date of experience: 29 May 2016

Reply from Wolf Peak

Hi Van

We're sorry that after us resolving this issue for you within a matter of minutes you still feel we deserve only one star.

As you know with deliveries things sometimes get damaged but our no quibble resolution policy is there for our customers.

Your item did get damaged during transit but we offered a full refund, replacement and a discount code for you to use to try us again.

You won't find better service anywhere else. :)

*woof*