Each year we review the most popular content from the year. This year, not surprisingly, the focus is on technology, especially virtual queuing, and customer experience. Revisit these top articles for some trendy (and effective) advice on superior queue management, especially which tech to integrate into your queue and how.
1. 10 Ideas to Solve Just About Any Queuing Problem
Every business is as unique as every waiting line. But there are some core challenges that every business faces. From maintaining queue integrity to keeping wait times in check, we’ve compiled some of our most popular queue management ideas to address the most common queuing challenges for you here:
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2. [Infographic] 6 Queue Management Technologies Every Business Should Consider
Queue management technologies have the built-in power to lower wait times, increase staff productivity, and even rid your business of a physical waiting line. Our newest infographic highlights 6 of our favorite technologies, showing how they work and why you should consider integrating each into your queue.
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3. 6 Steps to Free Your Customers from Waiting in Line
No matter where you’re waiting, no matter how patient you are, eventually, standing in line can become annoying and frustrating. As a business, you must face the fact that at some point, customers will renege or fail to return again if your waiting lines are slow or poorly-managed. Negative word of mouth spreads quickly and easily influences others.
To combat the negative aspects of waiting in line, many businesses are turning to virtual queuing. With a virtual queue, wait times can be reduced but more importantly, customers are freed from the need to “stand in line.”
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4. How to Build Your Queue Management Tech Stack
If you’re like most managers, you’re finding yourself with an increasing number and range of technologies to facilitate all aspects of your business. Queue management is no exception. As you strive to improve this critical juncture of the customer journey, a well-built tech stack can save money and time, gain more efficiencies, reduce customer wait times, increase impulse sales, provide better analytical insights, and more.
From queue monitoring to digital signage and virtual queuing systems, many organizations have a range of tools making up their queue management tech stack.
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5. 8 Key Benefits of a Virtual Queue
Virtual queuing is gaining notice across industries as a powerful way to transform the way customers wait for service. By removing the need for a physical waiting line, a virtual queue removes the disdain customers often feel when approaching or standing idle in line.
Here are 8 key benefits your business can realize with a virtual queue:
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6. [Infographic] How Queue Management Technology Improves Customer Service
Your queue is often the last horizon before a customer transitions from your business to whatever is next on their list. A good experience is a must to land your customer relationship on the loyal side. If you miss a positive customer experience here, the risk is not only losing a sale, but a customer, maybe even more than one.
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7. Virtual Queuing for Restaurants
Limited or no-reservation seating is an increasingly popular way of managing the flow of restaurant guests. However, a notable challenge of limited reservations is the ability to implement a fair and efficient waiting system. What happens when those lines start forming at 4:30pm before your restaurant opens for dinner? What if your busy nights are resulting in three hour waits?
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8. How to Use the ‘Rule of 3’ to Create an Engaging Customer Experience in the Queue
A ‘Rule of 3’ has been applied to many principles and theories throughout time, ranging from mathematics to economics, many originating from Charles Peirce’s triadic logic of the early 1900s. We have found that 3 can be the magic number in creating a great customer experience in the queue as well. Read the full post >
9. 7 Aspects of a Positive Waiting Line Experience
While waiting is inevitable, the pain of waiting is not. Customers form opinions about a brand all along the journey of their experience with the company. If they have a great experience leading up to the queue and a negative experience in the queue, this will likely be a lost customer. On the other hand, if the queue reinforces a positive experience, that customer can become a loyal one. The difference lies in some simple principles that connect with, empower, and nurture customers.
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10. 6 Signs of Effective Queue Signage
In designing an intelligent and effective queue system, signage plays a key role. Whether digital or fixed, signage not only informs customers, but it also directs, engages, invites, and compels customers to move or act. Effective signage can make the difference between a relaxed customer enjoying the shopping experience or a confused, stressed out customer who leaves disturbed or even abandons a purchase.
Here are the fundamental ‘signs’ that your signage is up to par:
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We hope you enjoyed the 2016 top blogs recap. Come back in 2017 for more great tips and information from the Public Guidance Blog.
