Essential Skills:
- Experience within a coaching role
- Demonstrable experience with CRM data
- Proven experience in a customer service environment
- GCSEs (including English Language and Maths)
- Excellent communicator (both written and spoken)
- Completer finisher – ability to see projects through to completion
- Strong customer relationship skills
- High level of interpersonal skills
The following would also be an asset:
- Field sales experience
- Proven experience in management of sales or customer service team
- Face to face client management skills
- Bachelor’s degree or equivalent
- People management
- Creativity and innovation
- Assertiveness
- Presentation skills
- Problem solving skills
We have a new opportunity to join our highly successful Client Support team as a Client Support Team Leader.
The Client Support Team Leader will be required to develop, manage and lead the Client Support team. This includes ensuring all new starters in the team are trained to the high standards and ongoing appropriate training is given, to ensure continuous development.
Other key responsibilities include:
- Client Development - Contacting existing clients via telephone and email, making calls to clients to introduce, but not sell, new products and deliver online product demonstrations, and working closely with the Marketing department supporting events and calling clients to inform them of these. The Client Support Team Leader will also be required to organise team support projects and ensure that Salesforce records are kept up to date by all team members.
- Leadership - Providing leadership through coaching and developing the team, ensuring regular development meetings are held and coordinating, controlling and managing activity levels and resource allocation for projects. The Client Support Team Leader will also be required to ensure continual professional development as well as ensuring product expertise is maintained, keeping the department up to date with new products and product development.
Thomas International provides people assessments which empower business leaders to transform the performance of their teams and individuals – and deliver an immediate impact on their organisation.
We help our clients recruit, retain, develop and manage their people. We’ll give insight into staff – what motivates them, their core strengths and limitations, and their potential. And we’ll add a high level of certainty to all people-related decisions.
Thomas is different because our assessments are straightforward to understand and quick to use, with rapid results. Our client service teams will train and advise and provide practical assistance. Their aim is to empower managers to use people assessments to create maximum value for their organisation.
Thomas has been at the forefront of assessment innovation since 1981. We provide assessments in 56 languages and have a presence in over 60 countries. Today we are working with 32,000 companies and 250,000 trained Thomas users worldwide. Our clients span every type of business of all sizes and complete over 1.5 million assessments every year.
The Thomas Group of Companies also includes in Thomas Education and Thomas Sport.
The Job Profile calls for a person who is able to counsel, negotiate and advise others. The person should be able to create and maintain goodwill, give logical, precise and factual information in a methodical and structured manner. The job incumbent will ideally be a friendly communicator, who is confident, fairly enthusiastic, approachable, somewhat conventional, accommodating and unassuming. Diplomacy and working within clearly defined parameters, in a predictable climate are other aspects which may be involved in the job. The incumbent should have the persistence to see a job through to conclusion and the environment wherever possible should be free of hassle and confrontation. The servicing of people and things, coupled with the selling of ideas in administrative, specialist or technical areas could also be included within the role.