The word “accountable” can mean different things to different people. This is why delegation often backfires: The person taking on the task doesn’t know how much authority she has. The next time you delegate something, be explicit about which of these three roles the accountable person should play:
When Delegating, Make Accountability Clear
The word “accountable” can mean different things to different people. This is why delegation often backfires: The person taking on the task doesn’t know how much authority she has. The next time you delegate something, be explicit about which of these three roles the accountable person should play: Issue owner. In this role, the person has […]
September 07, 2016