Session Details
| Conference | Pubcon Las Vegas 2016 | |||||||
| CONFERENCE SESSION : | ||||||||
| Social Customer Service | ||||||||
| Date | Tuesday October 11 | |||||||
| Time | 3:10p 4:15p | |||||||
| Location | Salon E | |||||||
| Format | Standard Conference Session | |||||||
| Description | 80% of companies say they deliver "superior" customer service, but 8% of people think these same companies deliver "superior" customer service. Additionally, 66% of consumers expect a response on social media within an hour, while 56% of consumers want a response within 30 minutes. Social media does not have a hold button. Your customers want immediate gratification. They are no longer calling or emailing customer service; they are tweeting, messaging and sharing problems and opinions in the newsfeed and directly to your social media networks. Find out the latest social media strategies for customer service, including Facebook's and Twitter's latest tools and tips to help brands large and small provide superior social customer service - you can't afford not to. | |||||||
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