London's housing crisis: a week in an emergency housing office – video

As London's housing market booms, the shortage of affordable rental properties is becoming more acute. The Guardian spent a week in the emergency housing office in the north London borough of Enfield. With more than 2,000 people on the waiting list for council properties, and the cap on housing benefit forcing people to accept lower quality housing, we found frontline staff struggling to keep up with their caseloads – in a week that further redundancies were announced