The white circles you see in the grid below don’t really exist, nor do the white diagonal lines you see connecting them. Yet they are the most interesting part of the illustration. Even if you try to ignore the white space, your brain will override the order:
The Most Engaging Ideas Leave Something Out
Leave it incomplete so others can complete it.
October 01, 2014
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New!
HBR Learning
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.