Why I'm disappointed in Jack Dorsey

I've never met Jack Dorsey. And probably never will. It would be nice but it's not on my top 5. For those who don't know Jack is the interim CEO/founder of Twitter and CEO/founder of Square. From what I've read, there's a general consensus that he's a bright guy. 

But I'm not mad at Jack Dorsey. Just disappointed. 

Here's why

Twitter has evolved as a product over the years, but probably not as quickly as regular users would like. And one of those "regular" users is Kim Kardashian. 

We would all love an edit button. Fix a typo. Correct a link. It would be great. You're right Kim. I've never emailed Twitter. Good for Kim. I hope it works out for her and the rest of us. But when you're her, you get a nearly immediate response from Jack Dorsey. 

Great idea?! Are you kidding me?! Come on Jack. You're an industry titan. A tech giant. There are millions of people pandering to Kim Kardashian. Why you?! You're better than this Jack. 

Do a search on Twitter for "edit button" and you'll find tens if not hundreds of thousands of Tweets begging Twitter for an edit button. But Kim Kardashian sends one and it's "a great idea?" You're better than this Jack. 

I understand the power of the "influencer" on Twitter. And I can see why Kim Kardashian is one. She currently has the 14th most followers on Twitter, nestled in between Christian Ronaldo and Shakira. As one of Twitter's more powerful "customers," it would make sense for Twitter to pay attention to what she says. 

But a "great idea?" You're better than this Jack. 

But if Kim Kardashian can get an edit button added to Twitter, all the power to her (which she clearly already has).

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I love hearing new thoughts and concepts around social media, internal communication and employee engagement. If you'd like to continue the conversation, connect with me here or find me on Twitter at @chuckgose.