This morning, I received a notification that someone had posted a very negative review on my Facebook page. I couldn't imagine why, and I didn't recognize the name associated with the review. I glanced at it with my phone, and I intended to get a better look at it soon after, but the poster deleted it first.
What I did see in those brief moments was that it was some guy in an Asian rim
country who had done business with a company with a similar name. He had a bad experience and wanted others to avoid the company. So, he did a search, my company had a very similar name and it showed up.
He immediately posted his negative review. I guess he went back a little later to put second post with a link to the other company. He must have spent a little time on my page at that point and realized he had the wrong company. He sent me a note, acknowledging his mistake, and deleted what he had posted.
If he hadn't been returning to the site, it would have stayed on there until I saw it. Fortunately, I post to the same page daily, so I would have seen it soon enough, but how many other people would have also seen it? They wouldn't know that this guy never did business with me.
Take a few minutes each day to run through your social media presence to make sure something similar doesn't happen to you. It might save you some grief along the way.
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